Aeritae Consulting Group
Can Your Business Afford to be Down?
Availability is one of the most important aspects of IT Service Delivery. Downtime has a considerable cost impact especially during crucial business cycles. The longer the outage the greater the cost and risk to bottom line and customer relations.
Effective Service Management entails appropriate application of infrastructure designs, customer agreements, and daily support. In support of Availability Management, a structured approach to service management has proven to have a significant return on investment. This is particularly true in situations where implementation takes into consideration the overlap and interplay between disciplines. All ITIL disciplines in one way or another contribute to the availability and perceptions of service.
The Service Availability Management discipline is at the heart of your business and is surrounded by a variety of other service management disciplines as a means to meeting business availability requirements. Availability management is not just a framework but a complex web of processes and operations management capability.
Beyond ITIL, a Life-cycle approach includes a service oriented process architecture, service organization design, and performance engineering.
Aeritae has the knowledge and experience to help your business achieve its goals with the right balance of technology / process capability and cost.
Aeritae’s Value Proposition
Our IT Service Management consultants understand the global view of Availability Management and are experienced beyond ITIL in operating and managing service environments. We understand the pain points and what it takes to get the job done. We have the expertise to help you plan your service strategies and designs.
Studies have shown that most unplanned outages occur as a result poor planning and execution. This calls for improvements in planning, processes, and skill capability.Aeritae Consulting can help you build operational readiness and effectiveness through the many service offerings and capabilities. Service availability requirements and plans are built to improve uptime to meet overall service management goals. By establishing clear metrics, monitoring, and reporting capability, Aeritae will help you stay on top of your availability needs.A Life-cycle approach is achieved by addressing all ITIL disciplines. Aeritae has the knowledge and experience to build and integrate all key processes.
Benefits of a full Life-cycle Service Management approach are:
Getting There Doesn’t Have to be Painful
Whether you are considering an Enterprise-wide or a targeted approach, Aeritae can help you deliver from any stage of planning, implementation or management of IT Service Availability Management: