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Supporting IT Services

The new IT Infrastructure Library is being revised and re-published Fall of 2006. It is dubbed ITIL v3 and contains the subcategories identified below:

• Resolution Processes, Incident Management and Problem Management
• Control Processes, Configuration Management and Change Management
• Release Process, Release Management.
• Service Desk

Aeritae collectively bundles these into Supporting IT Services as part of our services catalog.

• Configuration Management
• Change Management
• Release Management
• Incident Management
• Problem Management
• Service Desk

Supporting IT Services

• Change Management
• Configuration Management
• Incident Management
• Problem Management
• Release Management
• Service Desk

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