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Change Management

Need for Change vs. Impact of Change?
Are changes in your environment planned, scheduled, communicated and approved based upon risk and impact? Are emergency changes consistently documented and reviewed after the fact? Do you have a single calendar for communicating and planning future change(s), which impacts the production environment? Is the business represented in the planning of change to the environment? Is your application change control in compliance with SOX requirements?

If the answer to any of these questions is ‘no’, you should be considering the effectiveness and efficiency of your Change Management System. In order to properly respond to change in your organization, a Change request must have an assessment of risk and business continuity, impact, resource requirements and Change approval. This approach is essential to maintaining the proper balance between the need for Change against the impact of Change.

A robust Change Management process has many benefits:

• Better alignment of IT services with the business
• Increased productivity through minimized disruption
• Increased productivity of key personnel
• Improved ability to efficiently implement new applications or software changes as part of the standard Software Development Lifecycle. This increases the ability of the organization to absorb change.
• Clear roles and responsibilities are defined for both Application Development and Operations with respect to the transition of applications through the Systems Development Life Cycle to avoid erroneous changes.
• Through business involvement in maintaining a Forward Schedule of Change (FSC), Change Management can improve customer satisfaction through improved communication and cooperation.

Aeritae’s Value Proposition
Our ITIL certified consultants have real-world experience in the design, construction and implementation of Change Management.Whether you are starting from the ground up or maintaining your Change Management program, we apply our knowledge of industry best practices to ensure your success.

Minimizing the Impact of Change on Service Quality
Many IT organizations have found that the volume and impact of change to their environment has out stripped their ability to manage and monitor it. Efficient Service Management requires an ability to change things in an orderly way, without making errors or poor decisions. Effective Change Management is indispensable in providing quality service while maintaining the ability to absorb a high level of Change. Our customers frequently ask for assistance in defining and implementing a Change Management process that is consistent with their IT Service Management vision, and interfaces with the software development and infrastructure build processes.
Specific services offered by Aeritae for Change Management include:

• Assessments
• Strategy, Visioning & Planning
• Process Development, Integration, and Implementation
• Technology Evaluation, Selection and Integration
• Integration with existing ITSM processes

Getting There Doesn’t Have to be Painful
In order to be able to define clear boundaries, dependencies and rules, Change Management should be integrated with processes used to control very large organizational programs or projects. Change provides control and management to Project Teams implementing complex application and infrastructure changes to ensure that appropriate levels planning, scheduling, testing and communication occur.

Supporting IT Services

• Change Management
• Configuration Management
• Incident Management
• Problem Management
• Release Management
• Service Desk

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