Aeritae Consulting Group
Early Detections and Rapid Restoration of Services - You Can Have It All.
Do you prioritize incidents to increase workflow efficiency? Do you assign incidents to a person or a group? Do you use an ‘all hands’ type of approach for resolving major incidents? How effectively do your support teams work together to resolve an incident? How well are your suppliers integrated into your process for incident identification and resolution? To what extent do you monitor your IT infrastructure to alert your support teams prior to the reporting of an incident by your user community? Are you meeting the SLA’s of your customers?
Incident Management is more than just restoring services quickly; it is responsible for the detection, classification, and recording of Incidents. It owns the initial support to investigate, diagnose, resolve, recover and close Incidents. Incident Management is also accountable for monitoring, tracking and communicating outages and as well as the resolutions to Incidents.
At Aeritae, we understand the importance of keeping a business up and running as well as the satisfaction of your customers. Aeritae can help you deploy the vigorous Incident Management process necessary so you can restore services quickly and monitor problems before they become emergencies.
Some of the key benefits include:
Aeritae’s Value Proposition
We offer methods to improve the collaboration of people, process and technology, based on our depth and breadth of experience within the Twin Cities. Our consultants have real-world experience in the design, construction, implementation and integration of all ITSM processes including Incident Management.
Aeritae will help you design, develop and deploy your Incident Management process and ensure it is fully integrated with your Service Desk and other ITSM processes like Problem, Change, Release and Configuration Management. At Aeritae, our consultants are experts at applying best practices within an organization to achieve a solution that works best for each unique customer.
Locking The Puzzle Into Place
People, process and technology must be integrated expertly if you desire a strong Incident Management team. Exceptional communication, based on a well understood process, is key to locking your service into place. While technical skills are essential to the overall effectiveness of your team, in an emergency quick and accurate communications internally and externally are necessary. Inaccurate communications can cause the emergency to appear more serious than it is and therefore escalate a minor event into a crisis.
Building a vigorous Incident Management process will increase the effectiveness and timeliness of your response and resolution of all reported incidents. The goal of Incident Management is to restore normal services to operation as quickly as possible by using established recovery techniques and to ensure that the best possible level of service quality and availability are maintained.
Aeritae will help you develop your plans for the foundational build of Incident Management. Once your foundational pieces have been established, Aeritae will also help you lock them into place.
Specific services offered by Aeritae for Incident Management include:
Getting There Doesn’t Have To Be Painful
Incident Management examines the relationships between Problems, Changes, Releases, Services and Configurations, allowing your IT organization to work at an increased level of effectiveness. At the same time, your IT organization is building expertise; you are reducing costs and improving service to your customers.
Aeritae Consulting Group is a leader in bringing balance, innovation and performance to IT organizations. Contact Aeritae today and build a path to restoring services quickly.